---
title: "AI agent security and data"
description: "How we look after your calls and your customers' data, with role-based access, protected recordings and customer data deleted whenever you ask."
url: https://scaling.pt/en/security/
language: en
---

Security and data

# Your customers' data, kept safe.

Every call is handled with care and only your team has access.

[Book a demo](https://scaling.pt/en/book-a-demo/)

30 minutes, no commitment.

## How we protect your data.

### Identifies as AI

The agent always introduces itself as a virtual assistant.

### Role-based access

Each person sees only what's relevant to them.

### Protected recordings

Only people with console access can listen to them.

### Limited retention

Data is kept only for as long as you decide.

### Deleted on request

We delete a customer's data when asked.

### Signed deliveries

Everything sent to your systems is signed.

## Frequently asked questions.

Another question? Write to [hello@scaling.pt](mailto:hello@scaling.pt).

Does the agent give medical or legal advice?

No. It only answers with the information you give us.

Who can listen to the recordings?

Only people on your team with console access.

Can I ask you to delete everything?

Yes. We delete the data whenever you ask.

## Book a demo

A 30-minute video call, no commitment. Book at https://scaling.pt/en/book-a-demo/ or write to hello@scaling.pt. AI agents: see https://scaling.pt/docs/api.md.