---
title: "AI agent for city councils and public services"
description: "An AI agent answers citizens 24 hours a day. It logs reports, gives information and sends each request to the right department. Book a demo."
url: https://scaling.pt/en/govtech/
language: en
---

[Industries](https://scaling.pt/en/industries/)/Government and councils

Government and councils

# An AI agent that answers citizens, at any hour.

It logs reports, gives information and sends each request to the right department. Out of hours too.

[Book a demo](https://scaling.pt/en/book-a-demo/)

30 minutes, no commitment.

Already answering calls for companies in franchising, insurance and healthcare.

## Where calls get lost.

-   ### Busy lines
    
    On Mondays and at tax time, the phone never stops.
    
-   ### Out of hours
    
    Many citizens can only call after work.
    
-   ### The same questions
    
    Opening hours and documents take time from casework.
    

## What the agent handles for you.

-   ### Reports
    
    Potholes, street lights or rubbish, with the location logged.
    
-   ### Information
    
    Opening hours, documents and deadlines for your services.
    
-   ### Appointments
    
    In-person appointments booked for the right day.
    
-   ### Routing
    
    Each request goes to the department in charge.
    

## Every request, in the right department.

The summary reaches whoever needs to act, as soon as the call ends.

## Want to see the agent answering for your services?

A 30-minute demo, no commitment.

[Book a demo](https://scaling.pt/en/book-a-demo/)

## Frequently asked questions.

Another question? Write to [hello@scaling.pt](mailto:hello@scaling.pt).

Do citizens know they are talking to an AI?

Yes. The agent always introduces itself as a virtual assistant.

Does it work with our case management system?

If your system accepts webhooks or has an API, yes. We look at it with you in the demo.

Does it suit parish councils too?

Yes. The agent adapts to city councils, parish councils and other public services.

What about requests that need a technician?

The agent logs the request and passes it to the department in charge.

## Book a demo

A 30-minute video call, no commitment. Book at https://scaling.pt/en/book-a-demo/ or write to hello@scaling.pt. AI agents: see https://scaling.pt/docs/api.md.