---
title: "AI phone answering"
description: "An AI agent answers your company's calls 24 hours a day. It replies, takes bookings and passes the call to your team when needed. Book a demo."
url: https://scaling.pt/en/ai-phone-answering/
language: en
---

For clinics, restaurants, repair shops and stores

# AI phone answering, 24 hours a day.

Customers get through first time, even when your team is busy.

[Book a demo](https://scaling.pt/en/book-a-demo/)[See an example](https://scaling.pt/en/ai-phone-answering/#exemplos)

30 minutes, no commitment.

Already answering calls for companies in franchising, insurance and healthcare.

## Watch the agent answer calls.

Three calls from a typical business day.

Restauração

Reserva de mesa

0:14

ClienteBoa noite, dá para reservar uma mesa para sexta?

AgenteClaro. Para quantas pessoas?

ClienteQuatro, lá para as 20h30.

AgenteEstá feito: sexta às 20h30, para quatro.

motivoreservapessoas4hora20:30

Clínicas e serviços

Marcação de consulta

0:16

ClientePrecisava de marcar uma limpeza dentária.

AgenteSim. Prefere de manhã ou à tarde?

ClienteDe manhã, se possível ainda esta semana.

AgenteFica para quinta às 9h30. Confirmamos por mensagem.

motivomarcaçãopreferênciamanhãdiaquinta

Assistência técnica

Avaria urgente

0:15

ClienteA máquina da loja avariou outra vez.

AgenteLamento. Em que loja é?

ClienteNa do centro comercial, piso dois.

AgenteFica como urgente. Vou já avisar o técnico.

motivoavarialojacentro-comercialurgênciaurgente

Examples (in Portuguese)

## What the agent does for you.

### Answers 24/7

Even outside opening hours.

### Handles questions

Using your business information.

### Takes bookings

Reservations and appointments, on the spot.

### Passes the call on

To someone on your team, when needed.

### Alerts your team

A summary of every call on WhatsApp.

### Speaks several languages

Portuguese, English, Spanish and French.

## Keep your number.

Just turn on call forwarding with your phone provider.

1.  The customer calls
2.  Your number
3.  The agent answers

All calls

The agent always answers.

Only the ones you miss

Your team answers first.

## Customers can always talk to your team.

If a customer asks to speak to someone, the agent transfers the call straight away.

The customer calls

The agent answers.

-   Sorts it out
    
    Answers or makes the booking.
    
-   Takes a note
    
    And lets your team know.
    
-   Passes the call on
    
    To whoever you choose.
    

## The agent remembers every customer.

If someone called yesterday and messages today, the agent already knows what it's about.

## Connects to your CRM and ERP.

Every request goes straight into your systems, with no retyping.

[See integrations](https://scaling.pt/en/integrations/)

1.  Call or message
2.  Request logged
3.  Your CRM or ERP

## Want to see the agent working for your business?

A 30-minute demo, no commitment.

[Book a demo](https://scaling.pt/en/book-a-demo/)

## Frequently asked questions.

Another question? Write to [hello@scaling.pt](mailto:hello@scaling.pt).

Do I have to change my number?

No. Just forward your calls to the agent.

Do customers know it's an AI?

Yes. The agent introduces itself as a virtual assistant and speaks naturally.

What if it doesn't know the answer?

It takes down the request and passes the call to someone on your team.

Are calls recorded?

Yes. You can listen to and read every call in the console.

How long does it take to get started?

A few days. We handle the setup with you.

## Book a demo

A 30-minute video call, no commitment. Book at https://scaling.pt/en/book-a-demo/ or write to hello@scaling.pt. AI agents: see https://scaling.pt/docs/api.md.